Refund policy

Refund & Return Policy – Urban Current

We want you to love your purchase from Urban Current. If for any reason you are not satisfied we are here to help 

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible, items must be:

In the same condition that you received them

Unworn or unused, with tags attached

In the original packaging

Accompanied by a receipt or proof of purchase

 

To start a return, contact us at support@shopurbancurrent.com with your order number. Please note that returns must be sent to:

Urban Current
827 Armstrong Park Rd
Gastonia, NC

Items returned without first contacting us will not be accepted.

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Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

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Non-Returnable Items

Certain types of items cannot be returned, including:

Custom or personalized products

Perishable goods (such as food, flowers, or plants)

Personal care items (such as beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

 

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Exchanges

The fastest way to get the item you want is to return your original item and place a new order. Once the return is approved and processed, you’ll receive a refund for the original purchase.

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Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@shopurbancurrent.com